Find answers to common questions about our tree services, including estimates, scheduling, safety, and what to expect when working with Alberta Arborists. If you need more information, our team is always available to help.
What You Should Know
How do I get an estimate?
Call us at 587-602-4704 or request a quote through our online form. One of our ISA Certified Arborists will assess your trees and provide a free, no-obligation estimate.
Do I need to be home for the estimate?
No. Simply provide clear details about the services needed and identify the trees that require attention. For removals, marking the trees helps ensure an accurate estimate.
How quickly can you schedule my work?
Scheduling typically ranges from 2–5 weeks during peak season and 1–3 weeks during shoulder seasons. Emergency services are often available within 8–48 hours. A more specific timeline will be provided once your work is approved.
Company Credentials
Do you employ ISA Certified Arborists?
Yes. Every project is assessed by an ISA Certified Arborist with specialized training in proper tree care and hazard assessment.
How long have you been in business?
Alberta Arborists has been serving Edmonton since 1998, with over 25 years of experience working with local tree species, conditions, and environmental factors.
Are you fully insured?
Yes. We carry $3 million in commercial liability insurance, and all employees are covered by Workers’ Compensation Board (WCB). Proof of insurance is available upon request.
Our Services & What to Expect
What happens during my service appointment?
Our crew arrives in marked vehicles, reviews the work plan (if you are home), completes the work safely and efficiently, and performs a thorough cleanup before leaving your property.
How do you protect my property?
We use specialized training, professional equipment, and careful planning to protect your landscaping, structures, and surrounding areas. Ground protection is used when necessary.
What if you find additional issues with my trees?
We will document the issue, contact you to explain our findings, and provide options. No additional work is performed without your approval.
What happens if there is damage to my property?
In the rare event of damage, we take full responsibility. We will notify you immediately, document the situation, arrange repairs, and involve insurance only if necessary.
Important Regulations
When can I prune my elm tree?
Elm trees in Alberta may only be pruned between October 1 and March 31 to help prevent the spread of Dutch elm disease.
Do I need a permit to remove a tree?
Most residential properties do not require permits, but exceptions may apply, particularly for trees located on city easements.
Materials & Cleanup
What happens to the wood and debris?
Firewood can be left on-site if requested. Mulch from stump grinding is typically raked into a pile and can be reused in your garden or compost.
Billing & Payment
What payment methods do you accept?
We accept Visa, Mastercard, personal cheque, or cash.
When is payment due?
Payment is due upon completion of the work. We do not require payment in advance.
What if I’m not completely satisfied?
Please contact us at 587-602-4704 or info@albertaarborists.com. A manager will respond promptly (typically within 12–48 hours) to address your concerns.
Hours & Contact
What are your business hours?
Monday to Friday, 8:00 AM to 4:30 PM.
Do you offer emergency services?
Yes. For after-hours emergencies, please call our office cell at 780-803-9633.